Packaging & Delivery
Standard delivery is charged from £1.49. Royal Mail 1st Class Post, usual delivery time is 1-3 working days. Recorded Delivery is charged from £3.75, usual delivery time is 1-3 working days with a proof of delivery signature. Please note that, unfortunately, we must wait up to 15 working days (or 25 working days for overseas deliveries) before we are able to refund or replace items missing in transit. In order for us to investigate further, you must advise us of non-receipt of your gift pack within 21 days from the purchase date.
All experience gift packs are dispatched under plain cover, on the day you order if we receive your order before 2pm within the UK. Please note that if you place your order after 2pm on Friday, it won’t be dispatched from our office until Monday. Please remember to allow extra time for deliveries around special occasions such as Christmas, Valentine’s Day, Mother’s and Father’s Day.
If you require your pack to be sent to Europe or Worldwide please call 0330 111 0844 if you are calling from the UK, or +44 1494 887629 from outside the UK, for a quote.
Recorded Delivery is available for delivery with 1-3 working days at the following costs but remember someone should be in to sign for it on the day. These orders must be received before 2pm.
Special Delivery is available within the UK for next working day delivery at the following costs, but remember someone should be in to sign for it on the day. These orders must also be received before 11am.
Saturday Special Delivery is available within the UK for the nearest Saturday delivery at the following costs, but remember someone should be in to sign for it on the day. These orders must be received before 11am.
Experience gift packs can be sent to you or direct to your recipient. Please note we cannot dispatch your experience gift pack until payment has been received and verified.