What happens on the day?

On arrival at Kew, you will need to hand in your first voucher (/1) at the ticket office where you will receive a map with information on what events are arranged for that day so you can plan your visit.

You will need to present your second voucher (/2) to the Kew Explorer Land Train Driver when you wish to take your tour. With so much to see, feel free to spend as long as you wish exploring these fabulous gardens.

Participant guidelines

• Minimum age: 17
• Disabled access is available throughout the Gardens. Kew Palace offers a staff-operated lift to all three of its floors
• Under 17s are admitted at the child rate posted on the entrance gates.  The experience covers admission for two adults
• The experience content may vary

Availability

Kew Gardens opens daily at 10.00 (except for Christmas Eve and Christmas Day). Closing times vary seasonally.

The Kew Explorer Train, can be booked between February – November, Monday – Friday.

March: Hourly from 11.00 to 15.00
April to September: Half-hourly from 10.00 to 16.30
October to November: Hourly from 11.00 to 15.00

Kew Palace, along with the associated Royal Kitchens and Queen Charlotte’s Cottage are open annually from Easter to the last weekend in September.

You can spend all day at Kew Gardens during the opening times.

What about insurance?

The centres contracted with us hold public liability insurance. We also hold contingency liability cover. You will not be liable for accidental damage to equipment, except where damage has been caused as a result of recklessness or wilful negligence.

A cancellation indemnity, subject to terms, is included with every voucher.

How it works

All you have to do is pay for the experience you wish to purchase and we’ll send a voucher and booking information to you or directly to the recipient, then you just need to check the info and book your experience.