What happens on the day?

On arrival at Kew, you will need to hand in your voucher at the ticket office where you will receive a map with information on what events are arranged for that day so you can plan your visit. You can spend as long as you like in Kew Gardens but don’t forget that you also have access to Kew Palace and are welcome to enjoy a pre-booked afternoon tea in the on-site Botanical restaurant with views over the Pond and Palm House.

You’ll have a choice between a classic, vegetarian or gardener’s afternoon tea, each of which will include a selection of finger sandwiches or savouries, home-made baked scones with Devonshire clotted cream and strawberry jam, delicate tea pastries and a choice of tea from the comprehensive selection plus a glass of prosecco each.

Please ensure you take both vouchers on the day to hand in.

Participant guidelines

• Minimum age: 18
• Disabled access is available thoughout the Gardens. Kew Palace offers a staff-operated lift to all of its three floors
• Under 17s are admitted at the child rate posted on the entrance gates.  The experience covers an afternoon tea for two. Any additional catering must be paid for on the day
• The experience content may vary

Availability

Your vouchers are valid until 9 months from the date of issue. The experience must be taken before the expiry date.

Kew Gardens opens daily at 10.00 (except for Christmas Eve and Christmas Day). Closing times vary seasonally.

Afternoon Tea is available from 14.30 until 16.30, this must be pre-booked. Both vouchers must be handed in on the day.

Kew Palace, along with the associated Royal Kitchens and Queen Charlotte’s Cottage are open annually from Easter to the last weekend in September.

The Hive installation will be closing for maintenance 6 January to 31 March 2020.

You must take your experience before the voucher expiry date. 

You can spend all day at Kew Gardens during the opening times.

What about insurance?

The centres contracted with us hold public liability insurance. We also hold contingency liability cover. You will not be liable for accidental damage to equipment, except where damage has been caused as a result of recklessness or wilful negligence.

A cancellation indemnity, subject to terms, is included with every voucher.

How it works

All you have to do is pay for the experience you wish to purchase and we’ll send a voucher and booking information to you or directly to the recipient, then you just need to check the info and book your experience.