What happens on the day?

On arrival at Windsor Castle take your voucher to the door on the left-hand side of the main entrance to avoid queuing with visitors waiting to purchase tickets. You can then pick up a multimedia guide if you wish and join the tour of the castle. You'll also visit the State Apartments and St George's Chapel (closed on a Sunday).

After your tour you will make your way to The Castle Hotel where you will be served an afternoon tea with three finger sandwiches, a variety of fine cake, homemade scones with preserves and clotted cream, and your choice of tea or coffee.

Participant guidelines

• Minimum age: 16
• A reasonable level of fitness is desirable as some walking is involved
• Most public areas at Windsor Castle, including the State Apartments, are accessible for wheelchair users. Wheelchairs can be borrowed free of charge from the Visitor Centre, but cannot be pre-booked and must remain in the Castle grounds.  There is good disabled access to the Castle Hotel for your afternoon tea
• If you have any disability or illness that may prevent you from taking part in the experience you should discuss this with the centre before booking.  Please also advise the centre on booking of any dietary requirements
• The experience content, equipment used and restrictions may vary

Availability

Afternoon tea is available to book between 12.00 and 17.00, seven days a week, subject to availability.

Windsor Castle is open Thursday to Monday, with admissions every 30 minutes: First entry timeslot 10.00, Last entry timeslot 15.30.. Restrictions to availability including 27 December to 1 January (inclusive) will apply.

The Castle is completely closed on 25th and 26th December 2022.

Please note that the Castle will be closing early on 30 June 2022, with the last admission timeslot at 14:00-14:30. The Castle closes at 15:45.

State Apartments may be closed for special occasions. When the State Apartments are closed, the voucher will not be valid. As a working Royal palace, the Castle is used frequently by The Queen for State ceremonies and official entertaining, and closures can occasionally occur at short notice.  Please check opening arrangements by telephoning the Ticket Sales and Information Office, or visiting the following link; https://www.royalcollection.org.uk/visit/windsorcastle/plan-your-visit

Please note Queen Mary's Dolls House at Windsor Castle is closed to visitors until further notice as it is undergoing restoration.

From November, work to enlarge and reconfigure the Windsor Castle Admissions Centre will begin. The changes will create a faster and more efficient entrance for their visitors, as well as a new view of the Castle for all to enjoy at the start of their visit. The works are being carefully phased, and the Admissions Centre will remain fully operational throughout.

We recommend you book at least four weeks in advance to ensure that dates are available before the expiry date listed on the voucher. All bookings are subject to availability.

As a guideline, you should allow at least 2 hours for your visit to the Castle but there is no limit to the visiting time.

What about insurance?

The centres contracted with us hold public liability insurance. We also hold contingency liability cover. You will not be liable for accidental damage to equipment, except where damage has been caused as a result of recklessness or wilful negligence.

Please ensure you are familiar with the terms and conditions of the experience.

How it works

All you have to do is pay for the experience you wish to purchase and we’ll send a voucher and booking information to you or directly to the recipient, then you just need to check the info and book your experience.